Availability of Product
All item pages on the website indicate the availability of products. Most
items are in stock and ship within 24 hours of purchase. Since many of our products
are available for electronic delivery, stock is a non-issue - you purchase online
and take immediate delivery electronically.
When something is being shipped to you, we make every effort to
ship orders received before 2:30 PM EST (GMT-5) the same day. If your order will
be delayed past our committed ship time we will notify you immediately.
Rush Orders
If you have a rush situation after 2:30 PM EST (GMT-5) and the product is not available for electronic
delivery, please call us at 704-849-2773 and we will make every effort we can to help meet
your special needs.
Physical Delivery of Products
Many of our products offer physical and electronic delivery. When placing your order, you
will have the option of specifying which products you want shipped and which you will take electronic
delivery of.
For items that are shipped, the website will show you as many options of speed of delivery and cost
as are available to us and let you choose the method of delivery.
Electronic Delivery of Products
For products that can be delivered electronically, after the ordering process is complete,
you will receive instructions for downloading your products. (View Sample Download Screen)
We will email you a receipt at the same time. (View Email Sample)
Also, you may return later to our Customer Service Center
and download your products.
When you take electronic delivery of products we will still send you a receipt for
your purchase by postal mail, so please be sure you enter a correct mailing address when making your purchase.
Some products offer physical and electronic shipment and you may have delivery both ways provided
that you pay the shipping charges. If an item is available exclusively by electronic download
then we cannot ship physical media later.
Online Delivery Discounts
When you elect to take exclusive delivery of your order online and have nothing shipped,
some products provide for a discount. With the discount we pass on to you some of the savings we see from
not having to produce and handle physical media. If you later come back and request that we ship
physical media to you, you will be requested to pay the discount amount in order receive the media at a
later date. We do grant exceptions to this policy when a user has problems downloading a file (i.e. company
firewall, internet traffic, etc).
Carriers Used
When shipping products, we normally use UPS (United Parcel Service) as our preferred
carrier. However, in order to provide you with the BEST SERVICE we will sometimes substitute
FEDEX, DHL, or Airborne. When you receive your email shipping notice, we will tell you the exact
carrier that we shipped your product by.
Shipment Notifications and Tracking Information
When we ship your order, if you have provided us with an email address, we will automatically
send you an email with your tracking information and a link to the carrier's tracking
page on their website.
You may also obtain your tracking information from our Customer Service Center.
Cost of Shipping
When you order online, our website calculates the shipping cost using currently available
data from UPS and provides you with as many choices as possible for your destination. (View Sample Shipping Selection Screen) The cost of
shipping is included in your order total and is non-refundable. (Return Policy)
Freight Collect Shipments
If you would prefer that we ship your order and bill the freight to your UPS, DHL, Fedex, or Airborne
account number, please call us at 704-849-2773 or fax us your order at 704-849-6388 with your payment and
shipping account information.
Using Freight Forwarders
If you have an international freight forwarder that you would prefer we use, please
enter their shipping address and you will only be responsible for payment to Software Toolbox
of shipping charges from our office to the Freight Forwarder of your choice. You are responsible
for making arrangements with your Freight Forwarder for handling of your shipment to it's final
destination and payment of any fees to the Freight Forwarder.
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