The Maintenance Support Plan offers you peace of mind that all of your technical support questions will be answered on a priority basis. You will also receive free upgrade licenses for all new versions of the software released while you are on the support plan. The Support Plan is a yearly subscription offered to customers purchasing any Software Toolbox software.
If you want to include support and maintenance when you buy your DataHub license just
Maintenance Agreement - Details
The Maintenance Agreement will provide the customer with the following
The Maintenance Agreement will not cover the following items
Development of custom DataHub scripts, web pages, ASP, AJAX or Java applets.
Debugging of scripts, Excel macros or other customer applications.
Consulting services for systems design and project planning.
On-site technical support.
Subscription and renewal fees
Adding future DataHub license purchases to the Maintenance Agreement
Adding past purchases to the Maintenance Agreement
Other terms and conditions
Future changes to the Maintenance Agreement
Cogent reserves the right to make changes to the terms and conditions of the Maintenance Agreement at any time. For existing customers, any changes will come into effect on the next renewal of the agreement.
How licensing works
When you purchase licenses for Cogent software you will receive a license code that unlocks the demo software. If you purchase licenses for release version 6.4, your license code will work with any 6.4.x minor release version and also with any 6.5.x beta version that we make available. Your license code will not work with the next major version release (7.0 for example), however, we do offer a Maintenance Agreement which provides free upgrades and support.
Maintenance Agreement - Overview
The Maintenance Agreement offers the customer peace of mind that all of their technical support questions will be answered on a priority basis, as soon as is reasonable. The customer can also be assured that they will receive free upgrades to new versions of their licensed software features released during the term of the program.
The Maintenance Agreement is offered as a yearly subscription based package to customers purchasing the DataHub and related products either directly from Cogent or from one of our local Sales Partners.
Software Toolbox Inc. is the Master Distributor for North America for the Cogent DataHub product.
Cogent DataHub, OPC DataHub, Cascade DataHub, DataHub WebView, Gamma are either registered trademarks or trademarks of Cogent Real-Time Systems., in Canada, the United States and/or other countries.
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