To insure you get the most from your investment in DCOM, we provide a variety of support resources on this page. All support resources are available to both trial and registered users. Registered users with an active support contract receive priority response to phone and email support requests.
Contacting Technical Support
Before contacting support please check the online materials found on this page that are available 24 hours a day!
When possible, it is best to submit your support requests through our online support system. You can attach configuration files, screenshots, and event logs to your case online and review all present and past cases online 24 hours a day. You will automatically receive a case number and all available support engineers are automatically notified when you create or update a case. Responses are provided during our normal business hours.
Available to trial and registered users.
8 AM to 5 PM US Eastern Time (GMT-5), Monday to Friday