All purchases of Dream Report Product licenses include a 30 day warranty period. During this period, clients are entitled to free email and phone support. If your support period is still valid when a new version is released you can upgrade for free. If your support period has ended see our Out of Warranty section.
Support & Maintenance Program
Each new Dream Report license includes the first year of support and maintenance. License owners can extend their access to phone and email support and additional updates through purchase of the optional Support & Maintenance Agreement with the original product license purchase.
Purchase of the support and maintenance program adds support and updates for a period of 12 months. Subsequent renewals are for additional 12 month period.
Out of Warranty or Expired Support/Maintenance Program Support
Updates are available for out of warranty product or for product not on the support & maintenance program by purchasing a new support & maintenance program. The cost for purchase of support & maintenance for licenses after the initial product purchase is approximately 15% of the software list price for each year that the support period was allowed to lapse plus 10% of the current list price. Contact us to obtain a quote for your specific license.
Support & Maintenance Plan Renewal
We will contact you prior to your support plan expiration date and provide a quote for renewal of your support. You can request a quote for your renewal for planning purposes from our team any time.
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