How to Buy

Software Toolbox sends orders every day to customers in countries all over the world. This page is designed to answer questions specific to our international customers.

Payment methods accepted for International Orders

Credit Cards:

VISA, Mastercard, American Express, Discover/Novus credit cards are processed online using our secure, encrypted servers.

Bank Wire Transfer: To use this option, please place your order online and on the payment page, select Bank Wire Transfer as your payment method. Our website will generate the Pro-Forma invoice for you to print and our staff will contact you to provide our banking information. We will ship your product upon receipt of your bank wire transfer.

Company Check in US$: You may also send your order along with a Company Check denominated in US$ and payable at a US branch of your bank or a US bank. We will acknowledge receipt of your check and ship your order upon receipt. Please include with your check your delivery address and a list of the items you wish to order. If you need a pro-forma invoice, you may follow the "Bank Wire Transfer" process and then mail us your check.

Customs, Brokerage Fees, Duties, and Taxes

When we ship a product to you, we do not control the amount of customs fees, brokerage fees, duties, or taxes required by the country of importation. As the importer of record for all shipments, you will be responsible for payment of any additional fees required for importation. We supply with the shipment a commercial invoice stating the value of the physical goods and the value of the intellectual material (software) that is included in your order.

If you take delivery of your product over the Internet in an electronic format, you are responsible for complying with any local regulations regarding payment of taxes on electronic/Internet delivery of software products.

Shipping and Delivery

Many products can be delivered electronically over the Internet. When you receive your product exclusively by Internet delivery, there are no additional fees assessed by Software Toolbox for shipping or delivery. If you ask us to ship the product to you we provide you with the cost of shipping on our website when you place your order and include the amount in your total.

To determine the cost of shipping, please proceed to place your order on our website. After you enter your shipping address our web page will show you the cost of shipping to your country. After you choose the shipping option you may then choose to complete your order online, arrange for a pro-forma invoice for bank wire transfer payment, or fax your order to us.

Availability of Product

All item pages on the website indicate the availability of products. Most items are in stock and ship within 24 hours of purchase. Since many of our products are available for electronic delivery, stock is a non-issue - you purchase online and take immediate delivery electronically.

When something is being shipped to you, we make every effort to ship orders received before 2:30 PM EST (GMT-5) the same day. If your order will be delayed past our committed ship time we will notify you immediately.

Rush Orders

If you have a rush situation after 2:30 PM EST (GMT-5) and the product is not available for electronic delivery, please call us at 704-849-2773 and we will make every effort we can to help meet your special needs.

Physical Delivery of Products

Many of our products offer physical and electronic delivery. When placing your order, you will have the option of specifying which products you want shipped and which you will take electronic delivery of.

For items that are shipped, the website will show you as many options of speed of delivery and cost as are available to us and let you choose the method of delivery.

Electronic Delivery of Products

For products that can be delivered electronically, after the ordering process is complete:

    You will receive online instructions for downloading your product

    Our system will email you a receipt at the same time

    If your product requires that a Software Toolbox team member issue a serial number, activation ID, or other items to activate your license, those will be sent within 2 business hours.

    Also, you may return later to our Customer Service Center and download your products.

When you take electronic delivery of products we will still send you a receipt for your purchase by postal mail, so please be sure you enter a correct mailing address when making your purchase.

Some products offer physical and electronic shipment and you may have delivery both ways provided that you pay the shipping charges. If an item is available exclusively by electronic download then we cannot ship physical media later.

Carriers Used

We normally use UPS (United Parcel Service) as our preferred carrier for US Shipping and Fedex for International shipping. However, in order to provide you with the BEST SERVICE we will sometimes substitute FEDEX, or DHL. When you receive your email shipping notice, we will tell you the exact carrier that we shipped your product by.

Shipment Notifications and Tracking Information

When we ship your order, if you have provided us with an email address, we will automatically send you an email with your tracking information and a link to the carrier's tracking page on their website.

Cost of Shipping

When you order online, our website calculates the shipping cost using currently available data from UPS and provides you with as many choices as possible for your destination. The cost of shipping is included in your order total and is non-refundable.

Freight Collect Shipments

If you would prefer that we ship your order and bill the freight to your UPS, DHL, or Fedex account number, please call us at +1-704-849-2773 or fax us your order at +1-704-849-6388 with your payment and shipping account information.

Using Freight Forwarders

If you have an international freight forwarder that you would prefer we use, please enter their shipping address and you will only be responsible for payment to Software Toolbox of shipping charges from our office to the Freight Forwarder of your choice. You are responsible for making arrangements with your Freight Forwarder for handling of your shipment to it's final destination and payment of any fees to the Freight Forwarder.

As our guarantee of your satisfaction, Software Toolbox provides you with a 30 day money back gaurantee. If after receiving your product or working with our support engineers on an issue you are not completely satisfied, notify us and we'll authorize a return and refund your money.

Note on return of Electronic Goods:

Returns of products that were delivered electronically (i.e. over the Internet instead of by shipment) are returnable provided we receive a signed Letter of Intellectual Property Destruction (LOD) stating that you have uninstalled the software and destroyed all electronic copies of the software provided to you. You may download an LOD form here: PDF (64 Kb) | Microsoft Word (39 Kb)

Requesting a Return:

Contact us at: Phone: +1-704-849-2773, Fax: +1-704-849-6388, Email: order@softwaretoolbox.com

Information required:

    Product Name

    Your Name, Company, and contact information

    Name under which the product was ordered (if different from yours)

    Order number if available

Return shipment address - ship packages back to us AFTER you have obtained an RMA number to:

Software Toolbox Inc.

148A East Charles Street

Matthews NC 28105 USA

Please do not return packages without an RMA number as it will only slow down processing your refund.

Non-refundable charges - the following items are non-refundable

    Shipping costs

    COD fees

    Bank Wire Transfer Fees

At Software Toolbox, we care greatly about the security of your information -- we know that your continued support depends on your ability to trust Software Toolbox. Therefore, we have taken steps to provide security for you when making purchases at our site. Of course, we always welcome your phone call at +1-704-849-2773 or your fax at +1-704-849-6388.

We've provided you with a variety of information here about the security measures we take to help answer your questions.

Why is Software Toolbox Safe ? - Click to Verify our Security with Verisign

    Safe Technology - Our secure servers use SSL (Secure Sockets Layer) encryption technology.  SSL is the industry standard and among the best legal and commercially available software for online commerce. It encrypts all of your information during your order transaction, including name, address, and credit card information so that it cannot be read by anyone as it travels over the Internet. We utilize the services of Verisign for our SSL security. Our site SSL security uses the Verisign Extended Validation Certificates that feature 2048 bit encryption and extra validation of our business by Verisign.

    Security Policies- We have internal policies that govern who has access to our web farm. Multiple levels of authentication are required in order to gain access to servers and to gain access to data on those servers. Passwords for sensitive data are changed regularly.

    We don't keep what we don't need- When you purchase online with Software Toolbox, we do NOT retain any credit card number information. Your encrypted data is passed on to the bank and we never see it again. We believe the best protection for your credit card data is for us to not keep it at all. This means we do not implement "one click" buying like some big stores do, but that's a choice we make to protect you as our first priority.

    Safety in numbers - thousands of users from around the world have bought software with Software Toolbox without credit card fraud

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How do I know if my web browser is secure ?

If you are using a current web browser such as Internet Explorer, Mozilla, Chrome, or Safari, then your transactions are fully encrypted and secure when you shop at Software Toolbox. Earlier versions of these browsers may require upgrades as we use the most powerful encryption legally possible for Global use at this time.  Run the secure test page to check your browser.  The tools you need to be secure are free and built-into your browser!. If you are using a relay or a proxy server, then this may not always be true -- so how can you tell if your link is secure ?

When you are on our order checkout page, encryption is enabled. This is the only place your credit card number is transmitted, and this area is setup on our server to be secure. In other areas of our site where you may be browsing the catalog, encryption is not enabled as your private information is not being transmitted, and to encrypt these public pages would slow down our transmission and your receipt of those pages.

You can test your browser by going to our secure test page - This test page is provided by Thawte, a division of Verisign, one of the most trusted name in secure encyrption certificates. This page will advise if your browser needs to be upgraded to insure maximum security of your information. If your browser does not pass the checks, then we suggest then that you fax your order to us at +1-704-849-6388 or call us at +1-704-849-2773 to place your order.

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Our Safe Shopping Gaurantee

While we have high confidence that your number will not and cannot be stolen, in the United States, under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If for any reason your bank does decide to hold you liable for that $50, then Software Toolbox will cover that $50, provided the unauthorized use of your card occurred through no fault of your own while ordering through our secure server.  In the event of unauthorized use of your card, you must notify your bank in accordance with its reporting rules and procedures.

So, What is a "secure link" ?

A secure link means that your browser will automatically encrypt (encode) any data that is sent across the link. Electronic encryption codes are generally quite difficult to break.

Some perspective is useful. When you call and place an order by phone to a mail order merchant, you are giving your credit card # to an unknown person in an unknown place and using a highly insecure analog phone line. If you're using a cordless phone or an analog cellular phone, your risk is even worse!

On the internet, theoretically, a person on your local area network (at home, business or school), a person at your ISP (internet service provider), the destination (our) ISP, or any ISP in between could listen in and try to get the card number. However, to do this the person would have to break into your ISP's networks and most importantly, they'd have to spend the time to decode the encrypted card # -- the decoding keys are held only by you and by Software Toolbox. Actually, it takes both of us! - We don't know all of your secret key and you don't have all of ours -- we each keep a "private" key that no one else ever sees!

When you buy online with Software Toolbox, you are sending to a known entity in a known place, Thawte and Verisign assure you of that with their program. Click Here to Verify Our Identity With Thawte

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I'm still not sure I want to send my credit card information over the internet

No problem, we understand -- electronic commerce isn't for everyone -- so Software Toolbox gives you options. When you fill out the order form online, select the fax option, make sure you have specified shipping instructions and then print out the order form our web server provides to you and fax it to us at +1-704-849-6388 -- our fax line is ready 24 hours a day! Or you may call us at +1-704-849-2773.

And in closing, please never hesitate to contact us with your concerns or ideas -- at Software Toolbox we value your input and want to earn your trust