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Technical Support Resources

To insure you get the most from your investment in Symbol Factory.NET, we provide a variety of support resources on this page.  All support resources are available to both trial and registered users. Registered users with an active support contract receive priority response to phone and email support requests.

Upgrading to Version 2.0.0.238 or newer from older versions?

Please review the Upgrading to Version 2.0.0.238 FAQ FIRST!

Contacting Technical Support

Before contacting support please check the Software Toolbox Online Knowledgebase

Online/Email: 

When possible, it is best to submit your support requests through our online support system

You can attach configuration files, screenshots, and event logs to your case online and review all present and past cases online 24 hours a day. 

You will automatically receive a case number and all available support engineers are automatically notified when you create or update a case.  Responses are provided during our normal business hours.

Phone:

Available to trial and registered users.

Hours:

8 AM to 5 PM US Eastern Time (GMT-5), Monday to Friday

 US Toll Free:

+1 888 665 3678

 Global:

 +1 704 849 2773


 

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