Technical Support Resources
To insure you get the most from your investment in TOP Server™, we provide a variety of support resources on this page. All support resources are available to both trial and registered users. Registered users with an active support contract receive priority response to phone and email support requests.
Contacting Technical Support
Before contacting support please check the online materials found on this page that are available 24 hours a day!
If you need to register your product to activate your license, transfer your license or obtain an emergency or replacement activation, please visit our Online Registration center before contacting technical support.
Frequently Asked Questions
In addition, transfer request files can now contain more than one driver/suite to be banked back to our registration database for activation on a different machine. Click here for step-by-step instructions.
Also, support/maintenance renewals are now issued via certificate file (instead of requiring online activation). So it is now possible to renew your support/maintenance without any roundtrips to our registration website. Upon renewal of your support/maintenance, you will receive the require certificate file or files (it is possible for a single file to contain up to 100 activation IDs).
All purchases of TOP Server license include 1 year of support and Maintenance . During this period, clients are entitled to free email and phone support. The TOP Server license agreement includes full details on what is included in warranty and support. If your support period is still valid when a new version is released you can upgrade for free. If your support period is ended, there is a fee to upgrade your TOP Server.
NOTE: Only one free product registration per year is provided if the product is outside the support/warranty period. All licenses on the same PC must be covered by a support contract to receive the benefits of the Support and Maintenance Program (see details below).
Support & Maintenance Reinstatement Policy
When a support agreement or warranty has lapsed for a period of less than one year, a new Support & Maintenance Agreement can be backdated to the day following the end of the expired contract or warranty. In this instance, there is no relicensing or reinstatement fees.
When a support agreement or warranty has lapsed for a period of greater than one year, the customer will need to pay a support Reinstatement Fee in order to make that software eligible for support. With this payment, support can then be ordered on a go-forward basis. For administrative ease, we have combined the Support Reinstatement Fee with one year of support for a single orderable Product ID and price. Contact us to obtain a quote for your specific drivers.
Support & Maintenance Plan Renewal
We will contact you prior to your support plan expiration date and provide a quote for renewal of your support. You can request a quote for your renewal for planning purposes from our team any time.
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